eSIM Terms and Conditions

  1. These Terms and Conditions: These Terms and Conditions govern your use of our website and the purchase of eSIM products from us. By accessing or using our website, you agree to be bound by these Terms and Conditions.

  2. Definitions:

    • eSIM: An embedded SIM card that allows you to activate a cellular plan from your carrier without using a physical SIM card.

    • Faulty SIM Card/eSIM: A SIM Card/eSIM that is defective or not functioning as intended due to manufacturing issues or technical faults attributable to Crave Connect.

  3. Eligibility: By using our website and purchasing an eSIM, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

  4. eSIM Compatibility: Before purchasing an eSIM from Crave Connect, please ensure that your device is eSIM compatible. You can check compatibility on your device manufacturer's website.

  5. Refund Policy: We strive to ensure that our eSIMs are of the highest quality. However, we understand that there may be instances where a refund is necessary. Our refund policy complies with the Consumer Protection Act (CPA) of 2008 and is as follows:

    a. Conditions for Refunds: Refunds will only be processed under the following conditions:

    • The eSIM is determined to be faulty due to manufacturing defects or technical faults attributable to Crave Connect.

    • The customer has contacted our support team within 7 days of purchase to report the issue.

    • The fault has been verified and confirmed by our technical support team.

    b. Non-Refundable Situations: Refunds will not be granted in the following situations:

    • The eSIM is functioning correctly, but the customer's device is not eSIM compatible.

    • The customer changes their mind after purchase.

    • The customer encounters issues due to incorrect installation or misuse of the eSIM.

    • The eSIM has been loaded onto a device.

    c. Refund Process: To request a refund, please follow these steps:

    • Contact our customer support team on WhatsApp +27 63 901 0000 within 7 days of your purchase, providing your order number and a detailed description of the issue.

    • Our technical support team will investigate the issue and may request additional information or troubleshooting steps.

    • If the eSIM is confirmed to be faulty, we will process the refund to your original method of payment within 14 business days.

  6. Limitation of Liability: Crave Connect will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our eSIM products, except as required by the Consumer Protection Act.

  7. Changes to Terms and Conditions: We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the revised Terms and Conditions.

  8. Governing Law: These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

  9. Consumer Protection Act (CPA) Compliance Addendum:
    a. Right to Information: You have the right to be fully informed about the products you purchase from Crave Connect, including full disclosure of any applicable terms and conditions, and product specifications. We provide clear and accurate product descriptions and information on our website.
    b. Right to Return: In accordance with the CPA, you have the right to return goods and seek a refund if the goods are not suitable for their intended purpose, if they are of poor quality, or if they are defective. This right is subject to the conditions outlined in our Refund Policy.
    c. Right to Fair Value, Good Quality, and Safety: Our eSIM products are manufactured to high standards and comply with relevant safety regulations. We ensure that our products are of good quality and provide value for money.
    d. Right to Accountability from Suppliers: We take responsibility for the quality and performance of our eSIM products. If you experience any issues, we encourage you to contact our customer support team to resolve the matter promptly.